Teams pulled metrics from multiple sources, making it hard to align on insights. We needed one centralized dashboard to unify and validate campaign performance.
Static tables and cluttered layouts made insights hard to digest. Users needed clean, intuitive visuals to quickly understand trends and take action.
The lack of filters, data breakdowns, and flexible views hindered both analysts and sales teams. More advanced and customizable features were essential.
The platform didn’t support the needs of different user roles, forcing teams to use outside tools to share insights—slowing down decisions and clarity.
With clearer user needs and a sharper view of our product goals, I began mapping out the overall structure of the platform. This step helped define a direction for how content and features could be organized to support usability and scalability. While still open to iteration, this early IA and sitemap gave the team a shared vision to build upon moving forward.
I focused on organizing information based on how users from CMOs to data analysts would access reports and insights. Each section was designed to reflect user intent, whether they were looking for high-level summaries, detailed attribution, keyword performance, or custom dashboards.By outlining the hierarchy and flow of the application, I was able to align functionality with the needs of multiple stakeholders.
After brainstorming with HMW questions to reframe some additional ideas, I decided to put them into exercises by doing rapid sketches.
Sketching without constraints helped surface ideas I wouldn’t have arrived at through wireframing alone. I began to see opportunities to:
After developing paper & low-fidelity wireframes, I conducted early usability testing to gather actionable feedback from stakeholders and potential users. This helped validate core flows and surface areas for improvement before committing to high-fidelity visuals.
Building on the insights gathered from paper & low fidelity wireframes and usability feedback.
With the design foundation in place, I started creating key components like cards, charts, and data visualizations. Each one was built to stay consistent with the system while being flexible enough for different reporting needs.